ONE SHOULD BE ATTENTIVE IN LISTENING

Communication is the process by which one can exchange ideas, information and knowledge from one person to other in different ways. Here basically the sender transmits the information to receiver through any source which is known as medium. Reading, listening and writing all are too much important in communication but the importance of listening is much more than others. The mainly three types of communication skills are expressive skills, listening skills and managing the overall process of communication.

Listening is the process of gathering information, interpreting it and then serves a suitable reply for the information. Listening skills are used for gathering information and obtains messages from the sender. Listening requires careful attention. Mostly in our daily life, we mostly don’t take care of the words and speeches of other and in this way we mostly lost too many knowledge in this way. Listening may affect the job effectiveness and the relationship of one with other people. We may listen for different reasons like gaining information, to understand things, for enjoyment & last of all learn things.

Listening is a complex phenomenon which is passive and neutral activity. Listening is not just hearing and showing attention to the sender of information but it requires much more care and attention than simple listening. The main quality of good listener is that when people speak they always reveal their deepest thoughts, ambitions and concerns. The quality of good listening may have different advantages and benefits in daily life and mostly importantly the professional people and job holder.

The first and for most important advantage of skill of good listener is that through this one may solve the problem of other people. When someone gives positive response to the feelings and emotions of other people & this will gain their credibility and can be able to solve the problems of them. Good listening may solve the disagreements between different people and in competitive market (corporate level) good listening may serve much more as through having great care of the problem and the thoughts of other party, there may come a point of mutually beneficial solution which may solve the problem. This will also help in cooperation from other as when in upward communication if one is giving great response and care to the words of the seniors, this will bring the trust of senior managers and the position of one is going to be good. In case of downward communication people feel that manager is really interested in them and their problems and their opinions, this will increase the trust on the people and the organization which that manager represent.

Listening may help executive and strategic level of management for the positive and reliable decision makings. By taking the careful attention about the problem and devotion, every decision making process may become much easier and also be able to find the right solution at the right time. Listening May also help people when they asking questions about the queries they have in their job, and suggestion from different may help them doing working in much better way.

Author Profile: Jaber Swati

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